During the 25 years of my career in Customer Service, Training, and Management, I learned to communicate effectively with all different types of personalities. I also learned how to resolve problems with the angriest of customers. I have come to realize that each person has their own motives or reasons for their anger, happiness, sadness and frustration. This not only pertains to customers but also to employees.
In the customer service industry, one of the most difficult parts of the job is to not allow yourself to get upset because someone else is having a bad day. It’s difficult to hang up from an abusive phone call and move right on to the next customer as if nothing happened. As a Trainer and Manager, I often saw employees taking their bad day out on other customers. I also saw employees that were just plain miserable people. Because of that they were very difficult to read and to get along with. I often questioned why they were even there.
After dog training for a few years, I realized something. Dogs have so many wonderful attributes. If they could talk, they would make phenomenal, low maintenance Customer Service employees!
Let’s look at the some the skills needed to be a superb Customer Service employee and see how many dogs have:
- Friendly and happy ✅
- Ready and willing to please ✅
- Ready and willing to learn something new ✅
- Willing to try again and again until it’s done right ✅
- Doesn’t let one bad experience dampen their entire day ✅
- Is satisfied at their job because they love helping people ✅
- Doesn’t complain (most of the time) ✅
- Doesn’t ask for a raise (Just a little kibble, water, and some treats for a job well done) ✅
- Is grateful ✅
- Has the best interest of the company in mind ✅
- Speaks articulately (It depends on what language we’re talking about) ✅
Don’t you agree that dogs have all of these qualities? They come natural to them.
Think about these things when you are going about your day. Think about how a dog would handle the pressures of daily life. Remember, everything that’s good or bad is all in your PERCEPTION. If you perceive that something is bad, then it is – in your mind. Try to find the good in every bad thing. For instance, what can you learn from this bad thing? Be grateful for your good experiences. Think about how you handled a situation that made it a good experience and use that technique more in the future.
It’s okay to look to your dog for advice. After all, they are great teachers. Remember – Although they can’t speak, dogs teach us a great deal by their actions.
The dog lives for the day, the hour, even the moment. – Robert F. Scott
If you have any questions about training for your dog or would like to schedule a consultation, call or contact me today at 762-218-3708. We currently serve the Columbia County, GA area.